To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Siddhayu reserves the absolute right to cancel all past, pending and future orders without any liability. Siddhayu also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account this is applicable only if the order is not shipped from our end. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, Siddhayu reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.

The User may be considered fraudulent if inter alia any of the following scenarios are met:

• User doesn’t reply to the payment verification mail sent by Siddhayu
• User fails to produce adequate documents during the payment details verification
• Misuse of another Users’s phone/email
• User uses invalid email and phone no
• Overuse of a voucher code.
• Use of a special voucher not tagged to the email ID used
• User returns the wrong product
• User refuses to pay for an order
• User is involved in the snatch and run for any order

The User may be considered loss to business if any of the following scenarios are met:

• User with a very high return rate
• Invalid/Incomplete address cases
• Repeated request for monetary compensation for petty issues

Account for the Users falling in fraudulent or loss to business category may be blocked. Any credits earned through loyalty or referral program if any will be forfeited in such case.

Siddhayu may cancel any orders that classify as ‘Bulk Order’ under certain criteria at any stage of the product delivery. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, and any additional criteria as defined by Siddhayu:

• Products ordered are not for self-consumption but for commercial resale
• Multiple orders placed for same product at the same address, depending on the product category
• Bulk quantity of the same product ordered
• Invalid address given in order details
• Any malpractice used to place the order
• Any promotional voucher used for placing the ‘Bulk Order’ may not be refunded
• If a User raises a complaint for partial item/partial order:
• The Users is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained

An Email will be sent seeking/providing following information:

• Short description of the case (A few questions will be asked to help us understand the scenario)
• The unboxing video is a must in any and all cases. The snapshots of the packet and other box (Try to cover the sides which look tampered/damaged as per the Users)
• The refund for prepaid orders will be done after investigation only if found legitimate by Siddhayu
• The Users may not be liable for a refund if he/she falls in any of the scenarios stated below:
• Users fails to provide adequate information about the case
• Users fails to provide snapshots of the packet and box (if any)
• If an opened delivery was received, pilferage claims must be made the same day

Users must not dispose the packaging for 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.